Spanish airline warns of possible data leak following cyberattack
Customers in Spain were first notified of a possible breach last October
Air Europa has announced that a potential data breach may have occurred, resulting in the unauthorised access of personal client and passenger information. Although the original issue was flagged back in October, this week the airline has warned that "a leak of personal data of clients and/or passengers could have occurred.”
According to an email sent to potentially affected parties, the compromised data may include names, surnames, ID or passport numbers, frequent flyer codes, postal addresses, dates of birth, phone numbers, emails and nationalities. However, the airline has clarified that banking information was not involved in the breach.
When Air Europa initially reported the cyberattack on their website's payment system five months ago, it advised some customers to cancel their cards as a precautionary measure. Although the airline did not detect any fraudulent activity at the time, further analysis has since revealed irregular access to their systems.
It was later revealed that the infiltration, the second the company has endured since 2018, was carried out by Russian hackers who gained access to the carrier’s servers at its headquarters in Mallorca and compromises the data of around 100,000 clients.
To mitigate potential risks, Air Europa recommends taking preventive measures such as being cautious when receiving suspicious emails or messages, avoiding downloading files from unfamiliar sources, and regularly updating login credentials.
The airline emphasises that they will never request password sharing via email and encourages passengers to change their digital account access data annually.
Responding to customer concerns on social media, Air Europa assures that they are working to minimise the impact of the breach while implementing additional safety measures as part of their continuous improvement process.
In other news: Britain beats Spain as the happiest place to live
Image: Air Europa
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